FAQ
FAQ
Questions to review before purchase, appraisal, shipping, and overseas consultation.
QUESTION GUIDE
Every antique work has its own condition and background.
If these answers do not resolve your question, please contact us with the work name, photos, and what you would like to confirm.
Purchase
Purchasing
Questions about availability, viewing, and temporary holds.
01 / Are all listed works available for purchase?+
Availability varies by status, such as available, price on request, or under negotiation. Please inquire with the work name.
02 / Can I view a work before purchasing?+
Works available for in-store viewing can be seen by appointment. Some works may be stored off-site, so please contact us first.
03 / Can you hold an item?+
A short hold may be considered depending on the work and negotiation status. Long-term holds are generally not available.
Appraisal
Appraisal and Purchase
Questions about in-store, on-site, photo, and phone consultation.
01 / Can you appraise from photos only?+
Photo review is preliminary. Final valuation and purchase availability may change after in-person inspection.
02 / Can I ask about a single item?+
Yes. We accept inquiries from one item. Please include boxes, certificates, accessories, and background if known.
03 / Are on-site appraisals available nationwide?+
We consider visits based on item type, quantity, and location. Please first share your area and item summary.
Delivery
Delivery and Pickup
Questions about packing, insurance, in-store pickup, and large works.
01 / Can I choose the delivery method?+
We recommend a safe method based on material, size, and fragility. Large works may require specialist delivery.
02 / Can I pick up in store?+
Yes. Please arrange your visit in advance so we can explain condition and hand over the work.
03 / What if I am worried about damage in transit?+
Insurance, tracking, and specialist packing can be discussed. Please keep all packing materials and check condition on arrival.
Payment
Payment
Questions about bank transfer, cards, cash, and corporate purchase.
01 / What payment methods are available?+
Bank transfer, cash in store, and available credit card options can be explained. Methods are confirmed individually by work.
02 / Can you issue a receipt?+
Yes. Please tell us the recipient name, description, or company name in advance if needed.
03 / Can I pay by overseas transfer?+
This is reviewed case by case. Fees, receipt confirmation, and identity confirmation may be required.
Overseas
For Overseas Customers
Questions about international shipping, customs, language support, and payment.
01 / Can you ship overseas?+
Export eligibility, customs, insurance, and shipping cost are confirmed individually. Some works cannot be shipped overseas.
02 / Can I consult in English or Chinese?+
Basic consultation is available in English and Chinese. Specialist details may require additional confirmation time.
03 / Who handles customs and import duties?+
Import duties, taxes, and customs procedures in the destination country are generally the customer's responsibility.
Condition
Condition of Works
Questions about wear, restoration, accessories, and authenticity review.
01 / Do antique works have old marks or restoration?+
Age-related wear, kiln marks, restoration, and patina may be present. We explain what can be confirmed.
02 / Can I request additional photos?+
Yes. Please tell us which parts you want to confirm, such as rim, base, signature, box, or restoration areas.
03 / Is authenticity guaranteed?+
We explain each work based on description, references, and review scope. Any guarantee conditions are stated before purchase.
Tell us quietly if a question remains.
Including the work name, photos, and whether your inquiry is about purchase or appraisal helps us answer more accurately.