PURCHASE GUIDE
Purchase Guide
A clear guide from condition confirmation to payment, delivery, and pickup for one-of-a-kind antique works.
GUIDANCE
We value careful confirmation before a purchase is made.
Most listed works are unique antique pieces. Before purchase, we explain condition, surface, restoration, accessories, and details that may not be fully visible in photos.
Domestic delivery / In-store pickup / Overseas shipping consultation
Purchase
GYOKURINKEN
FLOW
Purchase Flow
01
Inquiry
Contact us from the item page or by phone with the work name and your questions.
02
Condition Review
We confirm additional photos, dimensions, accessories, damage, and restoration details when needed.
03
Payment
We agree on bank transfer, credit card, cash in store, or another suitable payment method.
04
Delivery or Pickup
We arrange packing, insurance, delivery timing, or an in-store pickup appointment.
PAYMENT
Payment Methods
We propose an appropriate payment method based on the work, price, pickup method, and destination.
Bank Transfer
After invoice confirmation, please transfer to the designated account. Shipping preparation begins after receipt.
Credit Card
Available methods will be explained in store or individually. High-value works may require advance confirmation.
Cash
Cash payment is available for in-store pickup. Please arrange your visit in advance.
Other Methods
Corporate purchase, overseas transfer, and split delivery can be discussed case by case.
DELIVERY
Delivery and Handover
Packing is chosen according to material, size, and fragility, with insurance or specialist delivery considered where appropriate.
Domestic Delivery
Ceramics, small objects, and works on paper are packed carefully and shipped with tracking.
Overseas Shipping
Export eligibility, customs, insurance, and shipping cost are confirmed individually.
Packing
Boxes, textiles, frames, and accessories are handled with protection of the work in mind.
Insurance and Large Works
Large furniture and high-value works may require specialist delivery, insurance, and route checks.
POLICY
Returns and Cancellations
Because antique works are unique, condition confirmation and agreed details before purchase are especially important.
01 / Can I return a purchased item?+
Returns for customer convenience are generally not accepted. Please contact us promptly if there is a serious discrepancy from the item description.
02 / When can I cancel?+
Before shipping or handover, cancellation is reviewed case by case according to payment and packing status. After shipping, cancellation is generally not accepted.
03 / Are old marks or restoration grounds for return?+
Age-related wear, scratches, restoration, and patina explained before purchase are not grounds for return. Please ask before purchase if concerned.
04 / What if damage occurs during delivery?+
Please photograph the arrival condition, keep all packing materials, and contact us promptly. We review according to carrier and insurance terms.